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How to Reach Customer Support
To reach LIM Customer Support you may call:
US Phone Support:
1-800-546-9646
(1-800-LIM-XMIM) or Direct:
+1 (512) 697-3000, select ext. 3400 or select "Option 1" for Customer Support.
Note:
This is a voice mailbox that requires the caller to leave a detailed
message and call back number.
UK and Europe Phone Support:
+0800 032 6063 (UK Phone Support)
+44 20 7190 2947 (Europe Phone Support)
Customer Support via Email:
support@lim.com
The customer support staff is available to assist our clients
with a variety
of needs.
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Application
Support
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Data
Concerns and Availability
LIM Applications Supported
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XMIM
-
MIMIC
-
Excel
Add-In (MIM)
-
Jobs
for XMIM
-
BMIM
(Data Loading)
Tools for Your Convenience
The following tools are helpful in answering questions about the LIM
products.
-
Database Catalog – This tool can be used to search the data
available for instruments you are interested in using. It is also helpful in
providing details about the data LIM provides.
-
Documentation – The documentation listed here covers all of the
LIM applications. It includes
tutorials, examples, and details of the tools within the applications.
-
FAQ – This area of the website provides answers to some of our
most commonly asked questions.
Training & Consulting
The customer support services include training for new
users. We can train users on all of
the LIM applications listed above. The
training can be done on-site or at our Austin location.
Consulting services are offered for a variety of tasks.
These vary by customer need.
System Administration Services
System Administration
Services is prepared to assist as required to acquire, setup, install, and
maintain LIM software, and the associated host computers.
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